Policies

Deposits and Payments

To ensure smooth order processing, we require a deposit or full payment for orders. We will send you an invoice via our Square system. Please promptly review and pay the invoice to confirm your order. If the invoice remains unpaid, we will not guarantee order fulfillment.

It is your responsibility to monitor your order status and ensure invoices are not mistakenly marked as spam. Please provide us with your correct email address, and we will gladly resend any invoices if needed.

Cake Decorator Availability

Hours may vary due to special events or wedding bookings.

To confirm availability and discuss specific details for your order, please feel free to email or call us. 

Order Minimums and Rush Fees

All orders require a minimum of 24 hours' notice. While we strive to accommodate last-minute orders, please note that orders may incur a minimum rush fee of $50.00 due to the additional staffing required.

For orders under $100, full payment is due upon order placement. For orders over $100, a 50% deposit is due at the time of order, with the remaining balance due upon pickup or delivery.

Non-Refundable Deposits

Please note that all deposits are non-refundable once an order is confirmed, regardless of whether it is placed in person, by phone, email, or text. This policy is in place because our baked goods are custom-made and require significant time, effort, and planning.

Wedding Cake Cancellation Policy

For wedding cake orders, cancellations will result in the forfeiture of any deposit or payments made. In the event of unforeseen circumstances that require rescheduling, we will accommodate your new date subject to availability.

Delivery Services

To ensure the safe arrival of your cake, we offer delivery services. However, please note that we cannot be held responsible for any damage that occurs after the cake leaves our bakery. This includes damage caused by mishandling, extreme temperatures, or improper storage.

Delivery charges start at a minimum of $15.00 and may vary depending on distance.

Cake Pricing

Cake prices vary based on the complexity, size, and design of the cake. Intricate and extravagant designs require more labor-intensive work, which is reflected in the price. We pride ourselves on creating unique and visually stunning cakes, and our pricing reflects the time, skill, and resources invested in each creation.

Safety Awareness

When it comes to the presentation and enjoyment of tiered cakes, it is essential to prioritize safety alongside aesthetics. Tiered cakes are a popular choice for celebrations, offering a visually appealing centerpiece that can serve multiple guests. However, the structural integrity of these cakes is paramount to ensure a safe experience for all attendees.

One critical aspect of assembling tiered cakes is the use of cake dowels. Cake dowels are essential for providing support to the upper tiers, preventing them from collapsing under their own weight. It is recommended that bakers and decorators use a sufficient number of dowels, typically one for every 2 inches of cake diameter, to ensure stability. This practice not only enhances the cake's appearance but also mitigates the risk of structural failure during transport and serving.

Moreover, it is important to communicate to guests the potential hazards associated with tiered cakes, particularly during celebratory activities such as cake cutting or face-smashing traditions. While these activities may be intended for fun, they can inadvertently lead to injuries. The force exerted during such actions can cause the cake to shift or topple, posing a risk to individuals nearby. Therefore, it is advisable to establish clear guidelines for cake interaction, ensuring that guests are aware of the risks involved.

In light of these considerations, it is crucial to emphasize that the responsibility for any injuries resulting from improper handling or interaction with tiered cakes lies with the individuals involved. As a precautionary measure, it is recommended that cake decorators and hosts provide clear instructions regarding the safe enjoyment of tiered cakes, including the importance of refraining from actions that could lead to accidents.

In conclusion, while tiered cakes can enhance the festive atmosphere of any event, it is imperative to approach their use with caution. By adhering to proper assembly techniques, utilizing cake dowels, and communicating safety guidelines to guests, the risk of injury can be significantly reduced. Ultimately, a focus on safety will contribute to a more enjoyable experience for everyone involved.